Your dedicated, branded Honeycommb Help Center, that comes as a part of the White Label Bundle addon, is built in Notion (partnership), a flexible, collaborative application where you can easily edit and publish your support content. Notion works through a web browser, but you can also download Notion desktop, iOS, and Android mobile applications here.
When you purchase the "White Label Bundle" addon, the Honeycommb Success Team creates your Help Center, including some helpful default content, connects it to your network, and then gives you, the network creator, access so you can customize it for your community.
*If you haven't received an invitation to edit your Help Center, please reach out to the Honeycommb Success Team using the chat feature found here in the Honeycommb Help Center (bottom right) or in your network's Control Center (bottom left).
How to access and edit your Help Center
1. Accept the Invite
Once your Help Center has been created, you'll be sent an email invitation from Notion.
Click the "View in Notion" button in the email.
If you don’t already have a Notion account, you’ll be prompted to create one (it’s free).
Make sure to sign in with the same email address that received the invitation.
2. Open Your Help Center
After accepting the invite:
Your Help Center will appear in your Notion workspace.
You can find it in the left-hand sidebar under Shared or in your All Workspaces list.
3. Edit the Content
Editing is simple in Notion:
Click anywhere on the page to start typing or edit text.
Use the “/” command to insert headings, images, videos, links, tables, and more.
You can duplicate existing sections or delete content you don’t need.
Default content is meant as a guide — feel free to replace it with details specific to your network.
4. Publish Your Changes
Your Help Center changes go live as soon as you make them, no “save” button required.
To update the public version, just edit the page in Notion.
If you’d like to hide a page from the public, click the Share button in the top-right corner and toggle off Share to Web for that page.
5. Give Others Access to Edit
If you want your team members or collaborators to help manage the Help Center, you can invite them to edit:
In your Help Center page, click the Share button in the top-right corner.
Enter the person’s email address in the Invite by Email field.
Set their access level to Can Edit (or Can View if you only want them to read).
Click Invite.
They’ll receive an email from Notion with a link to the page.
Make sure they create or sign in to a Notion account using that same email.