If your network has closed due to a lack of payment and has not yet been destroyed, you can follow these steps to reactivate your Honeycommb subscription and open your network back up.
How This Happened
The network you created on Honeycommb has closed due to a lack of payment. This may be because;
You never added a payment method to your Control Center before your free period was over.
The default card you have saved in your Honeycommb Control Center for the Honeycommb subscription payment is no longer valid.
Your bank may have blocked the payment requests by Honeycommb.
Steps To Reactivate Your Honeycommb Subscription
Currently, when you go to your Honeycommb network's online address at either the Honeycommb subdomain provided to you (your-network-name.honeycommb.com) or the custom domain you applied to your network, you see a "Community Closed" window. This means your network is past due on payment, has not been destroyed, and is closed but members still have access settings, and admins can still access the Control Center (your-network-name.honeycommb.com/control-center).
Log in to your network with your administrator account at either the Honeycommb subdomain provided to you (your-network-name.honeycommb.com/login) or the custom domain you applied to your network. If you do not know what your network domain is, please email [email protected] and someone will retrieve it for you.
In the "Community Closed" window, click the "Settings" link. This will bring you to your Settings area where you can access your account menu.
Click on your account menu button (••• button in the top left area of your browser, next to your avatar and name) and select Control Center. Article: How to access your Control Center
Go to Account & Billing > Billing Overview in the Control Center. Here you will see a red notice that states this network no longer has an active Honeycommb subscription.
Click the Reactivate Subscription button. This will show you a preview of your subscription billing and whether you have a default credit card saved to your account.
Note: For networks with the "Full Suite" Honeycommb Subscription, please first update your payment method in the Control Center (Article: Adding & Updating a Default Payment Method), make your new card the default card, and reach out to [email protected] to reactivate your subscription.
If you do not have a default payment method on file, complete the credit card fields, and click the "Submit Payment" button. Upon a successful transaction, your network will be open and available for full use.
For networks with a default payment method saved to your Honeycommb account, confirm this is the payment method you would like to use, and that your card's issuing bank will allow the transaction, and click the "Submit Payment" button. Upon a successful transaction, your network will be open and available for full use.
To change the default card you would like to use for your Honeycommb subscription(s), read: Adding & Updating a Default Payment Method
Steps to Re-Add Dedicated Mobile Apps Addon
If you purchased the Dedicated Mobile Apps subscription and subsequently this subscription has been removed due to lack of payment, please reach out to [email protected] to have this subscription reactivated to avoid having to pay the mobile apps launch fee again.
You may first need to update your default payment method or contact your default card's issuing bank to allow payments from Honeycommb to be approved before finance can reactivate your Dedicated Mobile Apps subscription.
Read: Adding & Updating a Default Payment Method
Contact [email protected] with the subject line: Reactivate [network name] dedicated mobile apps subscription. Confirm in the body of the email the default card has been updated, along with the card's issuer and last 4 numbers (ex: Amex 1234)
Finance will then recreate your Dedicated Mobile Apps subscription and run the payment on your new default card. Upon a successful transaction, your mobile apps will be open and available for full use.