Custom Email Masking

How to customize your transactional email address (the email address all the Honeycommb network transactional email comes from).

Updated over a week ago

All of the network's transactional emails, like password reset and many others, come from the sender address of [email protected]. To take the branding of your network even further, add a custom sender email address by applying a custom email masking domain from a domain you own.

Note: To apply a custom email masking domain you must addon either; Custom Domains, or White-label Bundle. Do this in the Control Center by clicking on the "Upgrade & Addon" button in the bottom of the right side menu.

How to Apply a Custom Domain To Your Network

Once the "Custom Domains" or "White Label Bundle" addon has been purchased, this will unlock the capability to enter your custom email masking domain and receive CNAME records to apply to your DNS settings at your DNS provider.

Steps (once the Custom Domains feature is available)

  1. In Control Center, go to: Community Settings > Custom Domains

  2. Scroll past the Custom Web Domains area and to the Custom Email Masking Domain area.

  3. Enter the full email address you wish to use for your transactional emails and click "Save". This must be from a domain you own and be a live and active email address. Examples:
    [email protected]
    [email protected]
    [email protected]

  4. The section will update and list the DNS Settings that you will need to add to your domain's settings with the DNS (domain registrar/service) provider you use to manage your domain.

  5. Add found records to your DNS settings;
    1. CNAME: em####.your-domain.com
    2. CNAME: s1._domainkey.your-domain.com
    3. CNAME: s2._domainkey.your-domain.com
    4. TXT: _dmarc.your-domain.com

    Troubleshooting: Most DNS providers automatically append your domain to the end of the value so most customers will need to remove their domain (s1._domainkey.your-domain.com) from the DNS entries.

  6. After you have successfully added your custom email masking domain to Honeycommb and updated your DNS settings at your DNS provider, your email masking domain's status will display as Active status on your Custom Email Masking Domain in the Custom Domains settings page.

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